Thank you for shopping at Arissa’s Naturals. Below, you’ll find our shipping and returns policies to ensure a smooth experience with your purchases.
Shipping Policy:
- Processing Time: Orders typically take 2-4 business days to process, excluding the day the order is placed. Once your order is ready to ship, you will receive a tracking email.
- Tracking: After receiving the tracking email, tracking activity will become available within 24 hours. Please use the provided tracking number to monitor the status of your package.
- Shipping Duration: Shipping within the United States generally takes about 2-3 days after processing. Please note that we rely on the United States Postal Service for delivery.
- Sample Requests: If you would like a sample of any hair or skin products on our website, please email us at [email protected] with your sample requests.
Returns Policy:
- Final Sale: All sales are final, and we do not offer refunds. We encourage you to review all items in your cart before completing your purchase.
- Exchanges: Exchanges are accepted within 48 hours of receiving your package only if you have received the incorrect order. Please contact [email protected] for assistance with exchanges.
- Condition of Returned Items: To be eligible for an exchange, the returned items must be in their original state. Once we receive the returned items and confirm their condition, we will process the exchange promptly.
- Lost Shipments: If your package is delayed or lost in transit, please contact us immediately. We will initiate an investigation with the United States Postal Service and provide a replacement based on the investigation results.
For any further inquiries regarding shipping or returns, please reach out to us at [email protected]. Thank you for choosing Arissa’s Naturals.