At Arissa’s Naturals, we are committed to ensuring that your orders are delivered promptly and securely. Below are our delivery procedures to guide you through the process:
Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete. Incomplete or incorrect address information may result in shipment delays.
Shipping Methods:
- We primarily use the United States Postal Service (USPS) for shipping orders to the address you provide. Tracking numbers are sent to your email address as soon as a shipping label is created.
Delivery Timeline:
- Once your order is processed, shipping within the United States typically takes approximately 2-3 days. Please note that processing time is not included in this timeframe.
Signature Confirmation:
- For security purposes, we require all packages to be delivered with signature confirmation. An adult must be present to sign for the package upon delivery.
Package Retrieval:
- If you are not available to receive the package, USPS will usually make several delivery attempts. They may also leave a notice of their attempts to deliver at the delivery address. It is the customer’s responsibility to arrange for package pick-up or alternate delivery.
Refused or Abandoned Shipments:
- No refunds will be issued for refused or abandoned shipments. If a package comes back to us as undeliverable, we will contact you to arrange re-shipment at your expense, depending on the circumstances.
Lost Shipments:
- In the event of a discrepancy or if your package is lost in transit, please contact us immediately. We will initiate a trace with USPS and provide assistance in resolving the issue.
Contact Us:
If you have any questions or concerns regarding delivery procedures, please feel free to reach out to us at [email protected]. Our team is here to assist you throughout the shipping process.
Thank you for choosing Arissa’s Naturals for your hair extension and product needs. We appreciate your business!